Checking or savings account -- Managing an account -- Complaint #4572691
Complaint Overview
Complaint ID: 4572691
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Banking errors
State: Washington
ZIP Code: 98801
Date Received: 2021-07-25T12:00:00-05:00
Date Sent to Company: 2021-07-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Tuesday XX/XX/21 at XXXX XXXX I received a balance alert for my Wells Fargo checking account. I looked at my account and saw that my debit card had a fraudulent charge of {$100.00} paid to XXXX XXXX. I immediately reported the fraudulent charge and cancelled my debit card. While waiting for my claim to be investigated I chose to move my money into my personal savings account for security. On XX/XX/21 I went to the drive through at the Wells Fargo in XXXX WA, XXXX to withdraw cash from my savings account using my state issued Driver License. After waiting several minutes the teller informed me that she had given my ID to someone in another vehicle by mistake. I immediately went into the lobby to speak to the branch Manager. The Manager, XXXX, did not seem too concerned that her employee had given my personal identification to an unidentified person. I find this to be a gross breach of security at an institution that is supposed to protect finances and identity. I am currently still waiting for my fraudulent debit charge to be refunded and then will completely close my accounts with Wells Fargo.
Frequently Asked Questions
What is Complaint #4572691 about?
Complaint #4572691 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.