Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #4572257
Complaint Overview
Complaint ID: 4572257
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: New York
ZIP Code: 12302
Date Received: 2021-07-25T12:00:00-05:00
Date Sent to Company: 2021-07-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 - XXXX-XXXX I filed a complaint against Wells Fargo as I had called and let them know about my financial situation and asked if we could lower the payments or if there was any other assistance. The rep was quite mean and told me there was nothing they could do and I had to make the payments or they would keep posting to my credit report ( which is really hurting my credit score or ability to get any financial help ). XXXX XXXX from Wells Fargo responded with the attached letter saying he didn't have any record of the phone call but informed me to call and that they could provide additional assistance with the payment options. I then called him several times and never got to speak to him. I then called customer service AGAIN and was told AGAIN there was nothing they could do for me and that they do not provide refinancing at this time and I had to come up with the $ XXXX/month. I have lost almost all of XXXX XXXX during Covid and my income has been severely slashed. Im trying to rebuild the XXXX but it has been tough. I'm not sure why XXXX would say they could help me but the reps say they can not.
Frequently Asked Questions
What is Complaint #4572257 about?
Complaint #4572257 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-07-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.