Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4571932
Complaint Overview
Complaint ID: 4571932
Company: Skrill USA, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Florida
ZIP Code: 32547
Date Received: 2021-07-24T12:00:00-05:00
Date Sent to Company: 2021-07-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is about Paysafe USA on XX/XX/21 at XXXX. I went to a XXXX XXXX kiosk and sent money to Paysafe. I paid the man at XXXX ( kiosk is in most XXXX ) for my paper ticket with a 16 digit PIN number which acts as a virtual prepay to buy gaming services. However the receipt did not have a PIN number. It was missing along with the serial number of ticket which is just below PIN NUMBER. There wasnt a printing error or XXXX malfunction. I know this because XXXX XXXX can confirm the transfer went thru. The ticket is simply missing the pin and serial number. I am out {$50.00} because of this. I have a picture of the ticket with missing numbers and an older ticket to compare it too. The other ticket is one I used the balance up. I have circled where the numbers should be & I have drawn an arrow to the numbers on the other ticket. This isnt rocket science I got them dead to rights. All calls to them and emails are ignored.
Frequently Asked Questions
What is Complaint #4571932 about?
Complaint #4571932 was filed against Skrill USA, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-24T12:00:00-05:00.
How did Skrill USA, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Skrill USA, INC.?
Yes, visit the Skrill USA, INC. company profile at readthecomplaint.com/company/skrill-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.