Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4571598
Complaint Overview
Complaint ID: 4571598
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Ohio
ZIP Code: 451XX
Date Received: 2021-07-24T12:00:00-05:00
Date Sent to Company: 2021-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My husband passed away in XXXX of this year. When XXXX XXXX XXXX reported my husband 's death to the credit reporting companies, they erroneously also reported that I was deceased. This resulted in my not having a credit score which is impacting my ability to obtain credit and will eventually affect my insurance rates and countless other things in my life. I contacted XXXX and they stated they would contact the credit reporting companies and clear up the error. They have since done that because XXXX and XXXX are reporting my credit scores again. Equifax, on the other hand is still showing me as deceased despite numerous phone calls to them. Their own customer service representative filed a dispute on my behalf. I have filed 2 disputes myself and I am confident that XXXX has also notified them that I am not deceased. I don't know what else to do to get them to start reporting my credit score again. Please help me. Thank you
Frequently Asked Questions
What is Complaint #4571598 about?
Complaint #4571598 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-07-24T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.