Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4571531
Complaint Overview
Complaint ID: 4571531
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Wisconsin
ZIP Code: 530XX
Date Received: 2021-07-24T12:00:00-05:00
Date Sent to Company: 2021-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
hi I am XXXX, I OPENED AN ACCOUNT IN GEMINI ( XXXX XXXX ) Gemini Trust Company , LLC. I UPLOADED ALL THE DOCUMENTS TO VERIFY THE ACCOUNT AND ACCOUNT GOT VERIFYED. I MADE A WIRE TRANSFER FROM MY XXXX XXXX ACCOUNT FOR {$25000.00} ON XXXX.WHICH I GOT IN GEMINI ACCOUNT. BUT THEY RESTRICTED MY ACCOUNT TO TRADE BUY/SELL/WITHDRAWL MY MONEY IS STUCKED THERE. I GOT THE MAIN FOR WIRE CONFIRMATION AND THEY NEED TO VERIFY THE WIRE FOR THAT THEY NEED SOME ADDITIONAL DOCUMENTS I.e. MY PHOTO WITH ID PROOF, DATE AND NOTE WRITTEN ON PAPER I attest that I am voluntarily opening a Gemini account and no one has instructed me to do so AND I HAVE SEND XX/XX/21 ( XXXX XXXX ) BUT STILL MY ACCOUNT IS RESTRICTED AND I CANT USE MY OWN MONEY. I EMAIL TO COMPANY SO MANY TIMES RAISED THE TICKETS FOR COMPLAINTS BUT NO RESPONSE FORM THE GEMINI SIDE. I FEEL I LOST MY MONEY. PLEASE HELP GETTING MY ACCOUNT ACTIVATE ASAP. AS ITS A HUGE AMOUNT. MY REGISTERD USER NAME WITH GEMINI IS XXXX ATTCHING DOCUMENTS 1. PHOTO WHAT THEY ASKED TO VERIFY UPLOADED 2 TIMES 2.MESSAGE WHICH SHOWS RESTRICTED 3 PROOF FOR {$25000.00}
Frequently Asked Questions
What is Complaint #4571531 about?
Complaint #4571531 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-07-24T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.