Checking or savings account -- Opening an account -- Complaint #4569625
Complaint Overview
Complaint ID: 4569625
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Florida
ZIP Code: 32505
Date Received: 2021-07-23T12:00:00-05:00
Date Sent to Company: 2021-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I tried to open an account with Capital One bank. They said they could not open the account because of information they received from XXXX XXXX XXXX XXXX. I requested and received a copy of my consumer file and there is no information that is negative. I am attaching this file. There is nothing on this file that would prevent Capital one from opening an account for me. I am XXXX years old and on a fixed income. I wanted a regular checking account. Its a shame how disgraceful Capital One treats poor senior citizens, There is absolutely nothing in this report that would prevent Capital One from opening my account. If I was rich they would have opened it. I wonder if their mothers know how shameful they treat poor senior citizens. I want to know why Capital One declined to open my account based on information they allege is in this report. The only thing in the report is 2 different E-mails. I am sure I am not the only American to use 2 different E-mails. Not that's its any of Capital ones business but one of those E-mail accounts I share with my son. I have a hard time seeing on the computer and he helps me with that. He has respect for senior citizens unlike Capital One. I can not include an account number because the account was never opened.
Frequently Asked Questions
What is Complaint #4569625 about?
Complaint #4569625 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-07-23T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.