Mortgage -- Closing on a mortgage -- Complaint #4569523
Complaint Overview
Complaint ID: 4569523
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Closing on a mortgage
State: Florida
ZIP Code: 32818
Date Received: 2021-07-23T12:00:00-05:00
Date Sent to Company: 2021-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Mr. Cooper on XX/XX/2021 at XXXX, I spoke to a XXXX, she stated that she will file my complaint to the 'dispute ' department and that I will be receiving an email within 24 hours. No email was sent to me, therefore, on XX/XX/2021 I spoke to a XXXX and she told me that Mr. Cooper will be sending me a letter with an explanation of the dispute complaint filed. Today is XX/XX/XXXX, and I have yet to receive an email and or a letter from Mr. Cooper. In the interim, I have filed a dispute with XXXX and XXXX credit reporting agencies, of the false reporting filed by Mr. Cooper.
Frequently Asked Questions
What is Complaint #4569523 about?
Complaint #4569523 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-07-23T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.