Credit card or prepaid card -- Struggling to pay your bill -- Complaint #4568743
Complaint Overview
Complaint ID: 4568743
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Maryland
ZIP Code: XXXXX
Date Received: 2021-07-22T12:00:00-05:00
Date Sent to Company: 2021-07-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have reached out to Wells Fargo on several occasions each time I was denied a hardship application due to fact Wells Fargo refuses to provide consumer with written confirmation of their offer, then refuses to due business with any consumer that exercises their right to complaint with CFPB or seek class actions. I have made several attempts to seek financial assistance through Wells Fargo hardship program due to XXXX, each time during discussion if I raise any concerns or ask for written confirmation my call is transfer to their escalation department, I then placed on permeant hold, then call is disconnected and I have to repeated this process now going on ( 3 ) months. Wells Fargo is engaging in discriminatory business practices against XXXX XXXX selectively declining hardship application and telling consumer if we exercise our right to file complaint or seek legal assistance they will not refused to provide assistance. I spoke with a representative by the XXXX and XXXX XXXX XXXX refused to allow me to complete a financial hardship application, both threaten to terminate call if I filed a consumer complaint.
Frequently Asked Questions
What is Complaint #4568743 about?
Complaint #4568743 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Struggling to pay your bill. It was received by the CFPB on 2021-07-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.