Mortgage -- Closing on a mortgage -- Complaint #4563470
Complaint Overview
Complaint ID: 4563470
Company: Crosscountry Mortgage LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Closing on a mortgage
State: Illinois
ZIP Code: 60446
Date Received: 2021-07-21T12:00:00-05:00
Date Sent to Company: 2021-07-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My anger is not over the fact that my loan was denied. What I felt was unprofessional and rude was the total lack of communication exhibited by the mortgage company. At one point, I didnt even know who we were working with. At first it was this one lady, then the situation got handed over to another lady who didnt even have the sense enough to clear her phone messages! The first agent would not even respond to an email I sent her concerning a possible scam situation. Neither would take calls from me or my wife! They knew there was a bankruptcy involved, but didnt start asking in detail about it until I had paid for an inspection and an appraisal! Finally I called the branch manager, who was just as rude, insensitive and uncaring as his subordinates! Early in the process they give you a closing date. He is quick to claim how high CrossCountry rates with the VA. Nearly ten days after the supposed closing date, I finally get a denial letter. I can handle my disappointment, but I feel badly for my wife.
Frequently Asked Questions
What is Complaint #4563470 about?
Complaint #4563470 was filed against Crosscountry Mortgage LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-07-21T12:00:00-05:00.
How did Crosscountry Mortgage LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Crosscountry Mortgage LLC?
Yes, visit the Crosscountry Mortgage LLC company profile at readthecomplaint.com/company/crosscountry-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.