Mortgage -- Trouble during payment process -- Complaint #4562314
Complaint Overview
Complaint ID: 4562314
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 77546
Date Received: 2021-07-21T12:00:00-05:00
Date Sent to Company: 2021-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Your Loan Started XX/XX/XXXX Your Loan Ends XX/XX/XXXX Remaining Payments 90 Prepaid Principal {$16000.00} Prior Yr Principal Paid {$11000.00} Prior Yr Interest Paid {$1200.00} Suspense Balance They refuse to put the prepaid amount towards our principal. They have it in a suspense account. I can not quit crying. Now they have on our statement they will not accept payment unless we pay them in full. They sent our loan over to investors that placed it online. We have never missed a payment and prepaid them XXXX. They are trying to take our home from us. Thousands and thousands of fake fees. I want charges pressed immediately for the XXXX, their license revoked, my lien released, and XXXX in suffering. I can not sleep, I can not eat, and have been put on XXXX XXXX medicine. They have taken all our money and now they are trying to take our home. I reported them to the Attorney Generals office, XXXX, and others. We have had enough and want them to be held responsible. Shut them down, please. They have committed identity fraud. We are in our XXXX and have paid them every month. We dont deserve this. If they dont put the prepaid towards our principal I am filing theft. I can not take much more.
Frequently Asked Questions
What is Complaint #4562314 about?
Complaint #4562314 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-07-21T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.