Checking or savings account -- Managing an account -- Complaint #4556721
Complaint Overview
Complaint ID: 4556721
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: XXXXX
Date Received: 2021-07-19T12:00:00-05:00
Date Sent to Company: 2021-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint in the behalf of people that can learn from my experience. Since XX/XX/XXXX, there was an agreement with Wells Fargo Bank that my statements will close on the 7th business day of each month. It has been that way since recently. On the Month of XX/XX/XXXX and XX/XX/XXXX, they suddenly changed it to the 5th business day of each month, without prior notice. I asked them, to please reinstate my closing date for the month of XX/XX/XXXX to the 7th business day. After nine days, they sent me a letter saying that " WELLS FARGO RESERVES THE RIGHT TO CHANGE STATEMENT CYCLES ASSIGNED TO YOUR ACCOUNT WITHOUT PRIOR NOTICE ''. Their letter also says : " we strive to remedy the request to the best of our ability. However, are restricted by items beyond our control, such as federal regulations, third party service agreements, and legal or regulatory implications ''. If you are an organized and responsible person, this is an issue. Now, my question is " Do all Banks have the same behavior? '' I never had THIS KIND OF ISSUE happening TO ME, but with WELLS FARGO. If somebody reading this complaint has a DEEPER INSIGHT, please contact me or let me know about it. If a " small issue '' like this is happening with no shame, then you can Imagine what is happening in other issues. It just takes a little yeast to leave the ENTIRE DOUGH. Not a fair game! The insatiable appetite for oppressive control is growing by giant leaps these days!
Frequently Asked Questions
What is Complaint #4556721 about?
Complaint #4556721 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-19T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.