Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4551956
Complaint Overview
Complaint ID: 4551956
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Louisiana
ZIP Code: 711XX
Date Received: 2021-07-17T12:00:00-05:00
Date Sent to Company: 2021-07-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a purchase via my paypal account ( XX/XX/21 ) via an unknown merchant for cloth masks. Upon the merchant routing me to my paypal account I was offered to have payment from debit card ending in XXXX On XX/XX/21 checked my email and discovered that my XXXX XXXX XXXX account was charged an overdraft and upon review of my account, it was paypal. I immediately contacted paypal and while waiting for an agent, tried to inform them online that the paypal check out made a mistake. I spoke with an agent and he stated that he started a claim and gave me a {$20.00} credit for my inconvenience. Next day, I discovered that the merchant was contacted and was asked to " return '' the funds. I called paypal to inquire as to " why '' was the merchant involved in this matter when it still had the funds on the card ending in XXXX The agent stated that the only way they could get the funds back to my checking account was to get from merchant and then pay him from the debit card on file. I spoke with another agent yesterday XX/XX/21 and was told that the merchant would not be paid from the card. i informed all reps from paypal that the situtation was not the merchant or my fault but paypal 's and they should " own '' it!
Frequently Asked Questions
What is Complaint #4551956 about?
Complaint #4551956 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-07-17T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.