Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4546888
Complaint Overview
Complaint ID: 4546888
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
ZIP Code: XXXXX
Date Received: 2021-07-15T12:00:00-05:00
Date Sent to Company: 2021-07-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Coinbase account since XX/XX/2020 and have been able to operate normally. For the last months I've been trying to withdraw my account balance ( 1037 GRT, rougthly around XXXX, much less than when I initially tried to withdraw ) but I get the message that my account is in veryfication status and that I should check again in two days. The problem is that it has been in this status for almost 2 months and I am still unable to withdraw my account balance. I have really tried to contact coinbase support, but its customer support is really poor and I have only been able to recieve automated responses. I have not been able to talk with any actual customer support specialist.
Frequently Asked Questions
What is Complaint #4546888 about?
Complaint #4546888 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-15T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.