Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4543476
Complaint Overview
Complaint ID: 4543476
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Indiana
ZIP Code: 47712
Date Received: 2021-07-14T12:00:00-05:00
Date Sent to Company: 2021-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sold an item on XXXX. The buyer paid me through PayPal. I then received a fraud email that I believed was from PayPal stating I needed to send the buyer a money request for an additional {$520.00} and after I received that pending amount in my PayPal account. I then needed to turn around and send the buyer the {$520.00} through XXXX app. This would upgrade my PayPal account to a business account then all my funds would be released from the buyer through PayPal. So I followed all instructions. Except my money was not made available any of it. I called PayPal and they didnt send the emails.
Frequently Asked Questions
What is Complaint #4543476 about?
Complaint #4543476 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.