Mortgage -- Closing on a mortgage -- Complaint #4543179
Complaint Overview
Complaint ID: 4543179
Company: PNC Bank N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: West Virginia
ZIP Code: 26301
Date Received: 2021-07-14T12:00:00-05:00
Date Sent to Company: 2021-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been experiencing multiple issues with my home mortgage loan application and processing. Loan officers would not respond to my e-mails, reps informing me that I would receive a phone call from a supervisor within 48 - 72 hours and never received a call back, etc. I have been working with XXXX XXXX 's team with horrible communication breakdown. I received a voicemail from XXXX on XXXX requesting a call back. I e-mailed XXXX reminding her that my preferred method of communication was e-mail. And if this matter had to be discussed over the phone. If it was a matter that had to involve a phone call, she could leave me a detailed message and I would respond via e-mail. I have not heard back from XXXX. I left a voicemail to her supervisor, XXXX and also an e-mail on Friday, XXXX. I have not heard back from XXXX on Friday, XXXX and I received another e-mail from XXXX requesting additional documents including my home insurance documents. My home insurance company contacted me stating that he needed more information on order to submit what PNC was requesting. However, no one was responding and he could not submit the required document. XXXX finally contacted me on Tuesday, XXXX and stated that she never received my voicemail not my e-mail. While talking to XXXX, she never apologized for anything, had lack of sympathy, and appeared to be apathetic.
Frequently Asked Questions
What is Complaint #4543179 about?
Complaint #4543179 was filed against PNC Bank N.A. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-07-14T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.