Debt collection -- Communication tactics -- Complaint #4543127
Complaint Overview
Complaint ID: 4543127
Company: Receivables Performance Management, LLC
Product: Debt collection
Sub-Product: Other debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Texas
ZIP Code: 77573
Date Received: 2021-07-14T12:00:00-05:00
Date Sent to Company: 2021-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I spoke with a supposed manager name XXXX XXXX in which I explained to her that her collector violated the fdcpa by not verifying who she was truly speaking with by law you can not verify a consumers identity by address alone she must verify a consumer by the last 4 numbers of there social security number. At any address there may be multiple people with same name. There may be a junior or senior with the same name and sometimes a father and son may have the same name and not be a senior and junior. The representative then said she will give me the last 2 numbers of my ss # and gave me XXXX as the last 2 numbers and asked me for the preceding 2 numbers I refused and she gave them to me instead and divulged all my info without a proper verification. XXXX XXXX reviewed the notes on the file and the representative improperly notated account as well a second violation of the fdcpa. I was supposed to receive a call back from XXXX XXXX days ago after speaking to her manager and never received that call ... I have called in 5 times today and asked to speak with XXXX XXXX and several people in your organization all said they were managers. At this time I will be making a complaint with the FTC and the Secretary of State and contacting an Attorney to file suite
Frequently Asked Questions
What is Complaint #4543127 about?
Complaint #4543127 was filed against Receivables Performance Management, LLC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-07-14T12:00:00-05:00.
How did Receivables Performance Management, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Receivables Performance Management, LLC?
Yes, visit the Receivables Performance Management, LLC company profile at readthecomplaint.com/company/receivables-performance-management-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.