Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4540185
Complaint Overview
Complaint ID: 4540185
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
ZIP Code: XXXXX
Date Received: 2021-07-13T12:00:00-05:00
Date Sent to Company: 2021-07-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi. COINBASE have been closing every single case that I made to fix the issue that I have with them : Case # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, # XXXX and # XXXX. Thirteen single cases that they have ignored. All starts ends of XXXX, at the same time I made my first buy. I had been user since 2018, buy now is when comes the problems, with my first buy. I know they " hear my frustration and this is not the most ideal experience '', but it can not be possible that this problem be so difficult. Only verify my ID. They already have it! They tell me I should not submit multiple support requests, but I do, because they CLOSE every single case. So, that's why I open a new one every single time, because I see my case closed, and my account is still blocked. I only want to operate with my account like always did. My ID is fine, every document have been updated in your platform.
Frequently Asked Questions
What is Complaint #4540185 about?
Complaint #4540185 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-13T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.