Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4531629
Complaint Overview
Complaint ID: 4531629
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: XXXXX
Date Received: 2021-07-10T12:00:00-05:00
Date Sent to Company: 2021-07-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent {$1000.00} to buy Bitcoin on Gemini My account was verified via ACH which they let me send my money to Gemini Now they dont let me withdraw my own money because my account is NOW restricted Theyll not give me my money unless I send them a wire transfer which will cost me {$35.00} Its a fraud My account is also under my name but they said its under a different name Theyre lying to take my money I talked to my personal banker at XXXX XXXX He said it doesnt make sense to do a wire transfer when ACH is already verified Please help me I just need my money back
Frequently Asked Questions
What is Complaint #4531629 about?
Complaint #4531629 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-10T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.