Credit card or prepaid card -- Trouble using the card -- Complaint #4530528
Complaint Overview
Complaint ID: 4530528
Company: Conduent Incorporated
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: Nevada
ZIP Code: 89130
Date Received: 2021-07-09T12:00:00-05:00
Date Sent to Company: 2021-07-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I HAD CERTIFIED ON XX/XX/XXXX SUNDAY IN MY NEVADA UNEMPLOYMENT BENEFIT ACCOUNT AND SYSTEM CONFIRMED AS ALWAYS THAT I SHOULD RECIEVE MY BENEFIT PAYMENT THIS WEEK AS ALWAYS AFTER CERTIFYING WITHIN 24 HOURS MY PAYMENT WOULD REFLECT IN MY XXXX XXXX XXXX PREPAID UI CARD BUT STATE DECIDED TO CANCEL XXXX XXXX XXXX CARD SERVICES AND SEND OUT WAY2GO CARD TO NV CLAIMANTS TO GET THERE PAYMENTS STARTING ON XXXX.ITS BEEN 4 DAYS AND MY MONEY IS NOT SHOWING UP I CALLED TO NEVADA UI TO MAKE SURE PAYMENT WAS ISSUED AND IT WAS CONFIRMED WITH A PAYMENT NUMBER AND REP ADVISED ME TO WAIT ANOTHER DAY DUE TO FOURTH OF XXXX XXXX AND PAYMENT SHOULD SHOW UP. AS OF FRIDAY XXXX TH STILL NO FUNDS I TRY TO LOG IN APP ON MY PHONE AND IT TELLS ME ACCOUNT IS BLOCKED AND CALL CUSTOMER SERVICE AFTER WAITING 1 HOUR TO SPEEK TO SOMEONE TO FIX BLOCK ISSUES AND WHY WAS THIS DONE HE HAD NO INFORMATION FOR ME BESIDES TELLING ME IF I WOULD LIKE HIM TO FILE A TICKET I ASK A TIKET FOR WHAT? HE SAID A TECH WILL RETURN MY CALL WITHIN A DAY TO HELP ME TO RESOLVE CARD ISSUES I ASKED TO SPEEK TO A SUPERVISOR AND AS I WAS WAITING ON HOLD I HEARD LAUGHING AND AS SOMEONE TRYING TO COVER THE OTHER END OF THE PHONE TO PREVENT ME TO HEAR, AFTER WAITING OVER 15 MIN THE SUPERVISOR HAD SAID THE SAME TO ME ABOUT A TECH IS ONLY ONE TO HELP ME, NO TECH HAS CALLED XXXX NOW WHEN I CALL WAY2GO NUMBER RECORDED SYSTEM TOLD ME MY CARD HAS BEEN BLOCKED AND THAT I HAVE NO ACCESS TO ANY CARD FEATURES ON MY APP AS WELL AND ONLINE WEBSITE COMPLETELY BLOCKED FROM KNOWING ANY INFO ABOUT MY FUNDS.
Frequently Asked Questions
What is Complaint #4530528 about?
Complaint #4530528 was filed against Conduent Incorporated regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-07-09T12:00:00-05:00.
How did Conduent Incorporated respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Conduent Incorporated?
Yes, visit the Conduent Incorporated company profile at readthecomplaint.com/company/conduent-incorporated to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.