Mortgage -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4530026
Complaint Overview
Complaint ID: 4530026
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 324XX
Date Received: 2021-07-09T12:00:00-05:00
Date Sent to Company: 2021-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Freedom Mortgage. 1.I had a modification in XX/XX/XXXX. Freedom purchased the mortgage from previous lender. 2. I was retiring from XXXX after 25 years at that point. I had not found employment and my retirement pay was taking 2 months to start. I tried contacting Freedom for help but was ignored. 3. I made consistent payments often double payments up until I sold the house in XX/XX/XXXX. 4. Freedom has me listed as 30-60 days late on payments consecutively from XXXX XXXX XXXX. I have contacted them to change this information and they have refused. 5. Their refusal cost me the VA mortgage for a home for my family.
Frequently Asked Questions
What is Complaint #4530026 about?
Complaint #4530026 was filed against Freedom Mortgage Company regarding Mortgage specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-07-09T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.