Credit card or prepaid card -- Closing your account -- Complaint #4529831
Complaint Overview
Complaint ID: 4529831
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Michigan
ZIP Code: 48071
Date Received: 2021-07-09T12:00:00-05:00
Date Sent to Company: 2021-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I closed the account, it was a secured credit card and they sent me a closed letter account but they keep calling and harassing me. They dont leave their name or why they are calling. And when I ask who is calling they hang up on me. Capital one. Tuesday, XX/XX/2021 at XXXX am XX/XX/2021 at XXXX pm and XX/XX/XXXX at XXXX pm. When it says on the account and my credit score the account was closed.
Frequently Asked Questions
What is Complaint #4529831 about?
Complaint #4529831 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-07-09T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.