Checking or savings account -- Managing an account -- Complaint #4529723
Complaint Overview
Complaint ID: 4529723
Company: Banco Popular De Puerto Rico
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Puerto Rico
ZIP Code: 00624
Date Received: 2021-07-09T12:00:00-05:00
Date Sent to Company: 2021-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX on Banco Popular i have the balance to cover 3 ach transactions from XXXX on XX/XX/XXXX, the bank processed the transaction late causing my account to get over the balance. The bank charged {$15.00} for over the limit. Having the balance the bank used the funds to cover a XXXX XXXX XXXX transaction on the same day. The bank dont send the required by law statements. And dont pay the transaction returning the payment and thefting my money.
Frequently Asked Questions
What is Complaint #4529723 about?
Complaint #4529723 was filed against Banco Popular De Puerto Rico regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-09T12:00:00-05:00.
How did Banco Popular De Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Banco Popular De Puerto Rico?
Yes, visit the Banco Popular De Puerto Rico company profile at readthecomplaint.com/company/banco-popular-de-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.