Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4526165
Complaint Overview
Complaint ID: 4526165
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 95054
Date Received: 2021-07-08T12:00:00-05:00
Date Sent to Company: 2021-07-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a victim of ID theft. The suspect opened a fraudulent account at venmo and withdrew cash from my bank account. I contacted venmo multiple times to resolve the situation and to obtain information according to section 609 ( e ) of the Fair Credit Reporting Act. Operators were totally uncooperative citing some vague privacy policy. Quote from XXXX XXXX at venmo : " XXXX here, I am an Account Specialist at Venmo. I have picked up your case for further assistance. Thanks for sending over your documentation. However since you do not own the account we are not permitted to provide information regarding the account. " Section 609 ( e ) of the FCRA is very clear that in cases of ID theft they must release this information to the victim. I provided venmo with the XXXX XXXX police department report and the FTC ID theft report to support my claim.
Frequently Asked Questions
What is Complaint #4526165 about?
Complaint #4526165 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-08T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.