Credit card or prepaid card -- Fees or interest -- Complaint #4524230
Complaint Overview
Complaint ID: 4524230
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Georgia
ZIP Code: 30046
Date Received: 2021-07-07T12:00:00-05:00
Date Sent to Company: 2021-07-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I used my Capital One credit card to send funds to pay for some airline tickets to a travel agent in XXXX. The travel agent required the XXXX service for this transaction. I was unaware that this is treated by Capital One as a Cash Advance, for which I was charged a substantial fee of {$100.00} ( {$53.00} + XXXX ). I was already charged an initial fee by XXXX for using the Credit Card and I did not expect for these additional fees to be charged to my account. I have always paid my bills on time and avoid paying interest and fees as a general rule. I would have used another method of payment if I was aware that these charges would be imposed. Furthermore, in addition to the Cash Advance fees, I am also getting charged interest because of the Cash Advance. The interest rate for Cash Advance is 24.90 %, while I have pretty much always avoided interest by paying my previous statement balance in full every month. I did not receive any type of notice before proceeding with my transaction that Capital One would process this as a Cash Advance. I DID NOT go to an ATM and use my credit card to withdraw cash. I have already spoken with Capital One and they claimed they could do nothing for me. I feel that this is a UDAAP violation as a Deceptive practice, as well as Abusive. I am getting pummeled with a huge interest rate and will now continue to do so until I can pay my card completely down to {$0.00}.
Frequently Asked Questions
What is Complaint #4524230 about?
Complaint #4524230 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-07-07T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.