Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4520371
Complaint Overview
Complaint ID: 4520371
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Virginia
ZIP Code: 236XX
Date Received: 2021-07-06T12:00:00-05:00
Date Sent to Company: 2021-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a recent deposit ot {$5000.00} on XX/XX/2021 With Binance.US - The American arm of Binance. At the time it went through fine. I made Bitcoin purchases with those funds. I got an email pn XX/XX/2021 saying that the deposit was returned and I have an outstanding balance and that i need to deposit the funds or else get liquidated for the amount ( XXXX : XXXX, XXXX : XXXX ). I tried to deposit a smaller amount {$2500.00}, but got an error. They said to submit a ticket with their requested information - a video with my name and date, a pdf of my bank account, etc per their email on XX/XX/2021 XXXX : XXXX, XXXX : XXXX ). I submitted all the info on ticket # XXXX I got an automated response to try to add another payment method ( XXXX : XXXX ). This didnt work. Subsequent attempts to add funds failed ( XXXX : XXXX ). This has NEVER happened before. I want them to liquidate the XXXX so i can remove the rest of my money off their exchange asap. Its not okay for them to keep money, and offer no customer service report and remediating the problem. I have successfully transferred money on this exchange for months. I dont know why this deposit was returned, adn all subsequent deposits.I sent proof of who i was as well as a bank statement.
Frequently Asked Questions
What is Complaint #4520371 about?
Complaint #4520371 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-07-06T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.