Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4520298

Complaint Overview

Complaint ID: 4520298

Company: Experian Information Solutions INC.

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem

Sub-Issue: Their investigation did not fix an error on your report

State: California

ZIP Code: 94596

Date Received: 2021-07-06T12:00:00-05:00

Date Sent to Company: 2021-07-06T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

The company didn't notify customer when auto-payment fails, not by email, not by text. Let the late fee to roll up and customer find out of that 2 month later, then the company force the customer to pay {$100.00} late fee for {$120.00} unpaid amount, and report 2 month late in the customer 's credit report, which will be there for 7 years. That's the only bad thing on the customer 's credit report. The credit report company didn't show the unpaid amount, which is only {$120.00}, but only show there are 2 month late payment, and show there for 7 years, which is affecting customer 's financial benefit for 7 years whenever the customer is doing mortgage or refinance, it is super unfair.

Frequently Asked Questions

What is Complaint #4520298 about?

Complaint #4520298 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-07-06T12:00:00-05:00.

How did Experian Information Solutions INC. respond to this complaint?

The company responded with: "Closed with explanation". The response was timely.

What is the risk level of this complaint?

See the risk assessment section for details on this complaint's risk profile.

How do I file a similar complaint?

You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.

Can I see other complaints against Experian Information Solutions INC.?

Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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