Credit reporting, credit repair services, or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #4516224
Complaint Overview
Complaint ID: 4516224
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Their investigation did not fix an error on your report
State: Missouri
ZIP Code: 63304
Date Received: 2021-07-05T12:00:00-05:00
Date Sent to Company: 2021-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Experian received a call ( SEVERAL ) When they answered the call in regard to the access to online reports that are free that has trouble signing in they responded with an email that was time sensitive ( must have been 15 seconds, I was on the phone with them in the process as he commented and disconnected the conversation ) XXXX is the number after all the verification involved. I had reset my password for this free account the week prior do to having trouble with there web site it worked fine. Today they gave me a song and dance on a reset as you can see from there reference number above and told me on the phone that is all they were going to do for now then hung up on me after trying the reset with in seconds it denied me again and every time I called after our first conversation and I give the info IE the social security number the system hangs up on me. So I have hired an attorney to look into the suspicious activity as a preventive action to fraud However, there actions indicate that they are attempting to force consumers into there paid program which defaults the free report from Experian through there credit card services they offer and into a paid or none access.
Frequently Asked Questions
What is Complaint #4516224 about?
Complaint #4516224 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2021-07-05T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.