Debt collection -- Took or threatened to take negative or legal action -- Complaint #4515526
Complaint Overview
Complaint ID: 4515526
Company: Populus Financial Group, INC. (F/K/A Ace Cash Express)
Product: Debt collection
Sub-Product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened to arrest you or take you to jail if you do not pay
State: Alaska
ZIP Code: 995XX
Date Received: 2021-07-05T12:00:00-05:00
Date Sent to Company: 2021-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The following is an email I received from Ace Cash Express Payday Loan from XXXX : I have not worked with Ace Cash Express or have an account with this company. Ace Cash Express Payday Loan This is Attorney XXXX XXXX calling from The XXXX XXXX XXXX, XXXX TX billing department. We are emailing you concerning an overdue bill. Case # XXXX Your Billing amount of {$740.00} Contact at : XXXX XXXX XXXX I have a bill here for your name the unpaid loaned amount of {$740.00} is your past due. I know its easy to forget about bills, but Id hate to see this go on your credit report with the legal charges below via courthouse. XXXX XXXX XXXX XXXX HAS STATED 4 SERIOUS ALLEGATIONS AGAINST YOU AND THEY ARE : ( 1 ) VIOLATION OF FEDERAL BANKING REGULATION ( 2 ) COLLATERAL CHECK FRAUD ( 3 ) THEFT BY DECEPTION ( 4 ) ELECTRONIC FUND TRANSFER Our policy is to send bills more than 180 days overdue to a collection agency, but if you can take care of this right now, we wont need to do that. I realize thats a large sum. But Id still like to work with you to avoid this being on your credit report. We can offer to split that into a one-time case settlement payment of {$540.00} and close this case today, or 3 Biweekly payments of {$250.00} each until the loan amount of {$740.00} is paid off. If you can make the first payment right now, I can set your account up so that its no longer delinquent. Kindly let us know are you willing to resolve this matter out of the courthouse or we should proceed further with the legal charges against you. Once this case will be downloaded against you then we wont be able to help you out. Note : This is your last and final chance to settle this case.
Frequently Asked Questions
What is Complaint #4515526 about?
Complaint #4515526 was filed against Populus Financial Group, INC. (F/K/A Ace Cash Express) regarding Debt collection specifically about Took or threatened to take negative or legal action. It was received by the CFPB on 2021-07-05T12:00:00-05:00.
How did Populus Financial Group, INC. (F/K/A Ace Cash Express) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Populus Financial Group, INC. (F/K/A Ace Cash Express)?
Yes, visit the Populus Financial Group, INC. (F/K/A Ace Cash Express) company profile at readthecomplaint.com/company/populus-financial-group-inc-f-k-a-ace-cash-express to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.