Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4515164
Complaint Overview
Complaint ID: 4515164
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Florida
ZIP Code: 33435
Date Received: 2021-07-04T12:00:00-05:00
Date Sent to Company: 2021-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Around XXXX I made a Gemini account connected my bank account to the app. It let purchase cryptos. I went through verification process it is XX/XX/XXXX today and still no verification. Over {$200.00} stuck cant transfer out at all. When I try to withdraw or re verify it tells me to wait for an email and keep shopping. Ive tried emailing them directly and get no answer or anything. I need help
Frequently Asked Questions
What is Complaint #4515164 about?
Complaint #4515164 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-04T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.