Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4513418
Complaint Overview
Complaint ID: 4513418
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Texas
ZIP Code: 79705
Date Received: 2021-07-03T12:00:00-05:00
Date Sent to Company: 2021-07-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To be clear, this is a new and separate issue from my last PayPal complaint. Im trying to resolve a negative balance in my personal account of - {$500.00} using the {$4100.00} positive balance in my business account. Ive spent one hour on the phone with them trying to get this done. They say it cant be done because there is a hold on the {$4100.00} due to the negative {$500.00}! An absurd chicken and the egg problem with a very simple logical solution. After an hour on the phone their representative said that his supervisor says that they cant do it. I cant speak to the supervisor. And when I ask for any sort of clear reason or problem that is keeping them from resolving the negative balance and releasing whats remaining of the {$4100.00} the representative says he was given absolutely no reason. When I ask to speak to another supervisor and PayPal ( because his supervisor apparently refuses speak to me to give me a reason or solution ) he tells me that there are no other supervisors! At all of PayPal!!! This is pathetic. He just told me that all of PayPal collections is on a the same XXXX XXXX and cant call me back for 48 hours!
Frequently Asked Questions
What is Complaint #4513418 about?
Complaint #4513418 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-07-03T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.