Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #4512470
Complaint Overview
Complaint ID: 4512470
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Minnesota
ZIP Code: 55343
Date Received: 2021-07-03T12:00:00-05:00
Date Sent to Company: 2021-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had a lease with Ally for my XXXX XXXX XXXX, XXXX XXXX, Account Number : XXXX, Contract Date : XX/XX/XXXX. The lease and car was paid off by my credit Union, XXXX XXXX XXXX, but I never did receive the title for my vehicle from Ally in the mail because I relocated from my previous address which was : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, to my current address. I moved from XXXX in XX/XX/XXXX to XXXX So thats why I didnt receive my car title for my vehicle. I need my title to get a car title from the state of XXXX Full Name : XXXX XXXX XXXX, DOB : XX/XX/XXXX, SSN : XXXX.
Frequently Asked Questions
What is Complaint #4512470 about?
Complaint #4512470 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-07-03T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.