Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4512051
Complaint Overview
Complaint ID: 4512051
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 601XX
Date Received: 2021-07-02T12:00:00-05:00
Date Sent to Company: 2021-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I'm having problems with resolving my Dispute with my Capital One XXXX card. I was billed for services not owed By XXXX XXXX without consent. A third party already paid off the XXXXXXXX XXXX and XXXX has continued to accept payments for services already paid. Capital One refuses to submit the dispute with XXXX XXXX demanding to have documents received by me first before disputing my payment with the merchant. The XXXXXXXX XXXX is collecting double payment intentionally knowing that payment has already been paid off. The bill now has an over- payment credit.
Frequently Asked Questions
What is Complaint #4512051 about?
Complaint #4512051 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-07-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.