Mortgage -- Struggling to pay mortgage -- Complaint #4509133
Complaint Overview
Complaint ID: 4509133
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Texas
ZIP Code: 78664
Date Received: 2021-07-01T12:00:00-05:00
Date Sent to Company: 2021-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Shellpoint wrote to CFPB XXXX that they had already addressed this issue in correspondence. However, Shellpoint does not state why it did not follow the rules and provide the permanent modification since I made the three payments. Shellpoint never addressed why it sent me a statement with an amount of {$990.00}, which I paid and then Shellpoint claimed to have revoked my modification offer because I paid the statement that they sent to me. Shellpoint has not explained how it can reject my modification for paying the correct amount when the trial modification, which was supposed to be based on a streamline was overcharing and I paid the correct amount based on the statement that Shellpoint sent me. Shellpoint has stated they were not going to honor the trial modification, but Shellpoint has never addressed its failure to provide consistent statements and its failure to provide clarification when I asked for 60 days.
Frequently Asked Questions
What is Complaint #4509133 about?
Complaint #4509133 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-07-01T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.