Checking or savings account -- Opening an account -- Complaint #4508545
Complaint Overview
Complaint ID: 4508545
Company: Everbank, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Rhode Island
ZIP Code: 02908
Date Received: 2021-07-01T12:00:00-05:00
Date Sent to Company: 2021-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Opened TIAA checking in mid 2021. Made opening deposit on XX/XX/2021. Resolved an error in the application and corrected Social Security Number. Account was approved. Set up online access. Several days later, TIAA blocked online access. An email was received XX/XX/2021, from XXXX XXXX, " Senior Fraud Analyst, '' who asked me to call. I called and spoke to a different fraud analyst. He stated he could not see the problem and that XXXX would call me back. I never received a call from TIAA clarifying any problem. Rather, it simply blocked my account. 1. I can not access my transactions and statements in violation of the Truth in Savings Act that requires periodic statements for bank accounts. 2. TIAA obviously accessed databases in their decision to take an adverse action against me, violating the Fair Credit Reporting Act as they neither notified me of the adverse actions, reasons the actions were taken, or the identity of the consumer reports they obtained and how it is possible for me to obtain a report. 3. TIAA improperly will not allow me to access my account or the funds I deposited.
Frequently Asked Questions
What is Complaint #4508545 about?
Complaint #4508545 was filed against Everbank, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-07-01T12:00:00-05:00.
How did Everbank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Everbank, National Association?
Yes, visit the Everbank, National Association company profile at readthecomplaint.com/company/everbank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.