Mortgage -- Trouble during payment process -- Complaint #4505993
Complaint Overview
Complaint ID: 4505993
Company: Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC)
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 77084
Date Received: 2021-06-30T12:00:00-05:00
Date Sent to Company: 2021-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Community Loan Servicing, LLC. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, Florida, XXXX, United States. XX/XX/2021, I mailed a cashier 's check to Community Loan Servicing, LLC., in the amount of {$4000.00} which was to be applied to the principal portion of my mortgage. In addition, I included a letter stating that the entire check was to applied to the principal only and this was also indicated on the check itself. Community Loan Servicing, LLC., took it on themselves to pay my XXXX and XXXX monthly payments, and {$2100.00} was applied to the principal of the mortgage. I called Community Loan Servicing customer service and the representative reversed the transaction and applied the entire {$4000.00} to my principal. They admitted that they made a mistake, but if I had not stayed on top of this blunder Community Loan Services, LLC. would have got away with misappropriating my cashier 's check money meant to be paid on the principal of my mortgage. Unfortunately, I would have continued to pay more interest on my outstanding balance which would have been a plus for them.
Frequently Asked Questions
What is Complaint #4505993 about?
Complaint #4505993 was filed against Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC) regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-06-30T12:00:00-05:00.
How did Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC)?
Yes, visit the Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC) company profile at readthecomplaint.com/company/community-loan-servicing-llc-formerly-known-as-bayview-loan-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.