Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4505857

Complaint Overview

Complaint ID: 4505857

Company: Truist Financial Corporation

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Incorrect information on your report

Sub-Issue: Account status incorrect

State: Maryland

ZIP Code: 217XX

Date Received: 2021-06-30T12:00:00-05:00

Date Sent to Company: 2021-06-30T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I am formally submitting a complaint to state that SunTrust Bank 's failure to capture my last payment of {$1500.00} in bank error is causing me financial constraint. The payment which was sent was to payoff and clear the remaining balance on my auto loan ( with a total loan value {$51000.00} ) was properly submitted by me on XX/XX/XXXX It is on record that I successfully paid SunTrust {$25000.00} on XX/XX/XXXX, to which the payment cleared, and made another payment of {$25000.00} on XX/XX/XXXX, to which the payment cleared, as it was my intention to aggressively paying off the loan. The teller who took the last payment of {$1500.00} on the XX/XX/XXXX made a mistake which resulted in in a bank processing error. The last payment was made and processed in the amount of {$1500.00}. As a result SunTrust released the title of the vehicle, and released themselves as a Lienholder meaning the car was paid in full. ( I currently have title on hand ) On XX/XX/XXXX, during the process of my home purchase, through the process of credit check, I was notified that SunTrust had incorrectly reported a 60 day late/derogatory mark on my credit reports with an outstanding balance of {$1500.00}. On XX/XX/XXXX, I called for an explanation from the bank, to my surprise, a past due balance existed which should have been applied to the account. I even agreed to pay the balance to help rectify the error to which they said they would correct. It is clear, that by the title being released and lien being released. The information was correctly processed by me. I spoke to XXXX. XXXX XXXX, XXXX XXXX and including XXXX XXXX XXXX of XXXX XXXX XXXX XXXX Branch. I was transferred to different agents and that did not assist me in getting this unfair error on my account resolved which resulted in not only in an unfair, unjust and incorrect reporting of a 60-day late payment to my credit files with XXXX, XXXX and XXXX. Im requesting you to handle this as per my rights under state and federal laws that protect me as a consumer. I want to make it clear that Im not making this request an error. My information was incorrectly reported which is why Im writing you for a resolution. I want to personally thank you for taking the time to review my grievance and I look forward to your continued assistance. Kindly, under the Fair Credit Reporting act, verify and correct the reporting of the SunTrust account listed on my credit report. Please resolve this error by removing the 60-day late payments from my credit report as well as update the account into the correct status of positive payment history and notify me of the correction

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Truist Financial Corporation Company Profile
• Credit reporting, credit repair services, or other personal consumer reports Complaints
• Incorrect information on your report Complaints
• Maryland Complaints
• Company Rankings
• Company Directory
• Search Complaints