Mortgage -- Trouble during payment process -- Complaint #4505654
Complaint Overview
Complaint ID: 4505654
Company: Lakeview Loan Servicing, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Michigan
ZIP Code: 48236
Date Received: 2021-06-30T12:00:00-05:00
Date Sent to Company: 2021-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was in forbearance under the CARES act due to COVID 19 with my original lender ( XXXXXXXX XXXX ). I received a letter dated XX/XX/XXXX about a VA trial plan offer. I started making trial payments with my original lender XXXX XXXXXXXX XXXX XXXX on XX/XX/XXXX. The trial payment amount agreed to with XXXX XXXX was in the amount of XXXX, and my interest rate was staying the same at 2.875 % under the modified terms. My maturity date was moved from XX/XX/XXXX to XX/XX/XXXX as a result of them " tacking the balance onto the end of the mortgage '' After I made my first trial payment, my loan was sold to my current servicer ( ( Lakeview Loan Servicing ) XXXX ) effective XX/XX/XXXX. I contacted them several times throughout the month of XXXX attempting to make a trial payment for XXXX, but was told I could not repeatedly due to my mortgage being " in review ''. I was told not to worry since I was within a 60 day grace period, and the underwriters were waiting on and reviewing information sent to them from XXXXe Bank. I have attempted throughout all of XXXX and XXXX on at least 5 occasions to pay my mortgage trial payments, but have been rebuffed at every turn. I was informed earlier this week by XXXX that my interest rate would be increasing to 3.5 %, and my new payment would be somewhere around {$2100.00} a month. I was not aware a credit report was run against me without my knowledge, but was informed that is what I qualified for due to my credit. On XXXX and XXXX I asked for any documents from this decision to be given, but was told that I'll get them eventually and I can either turn it down or accept the modification Turning it down means paying the owed balance of $ XXXX, which I don't currently have. I also asked if XXXX was aware of my previous trial payment plan with XXXXXXXX XXXX, and they did not offer any acknowledgement. I can not leave this lender without paying $ XXXX, or making my on-time trial payments. They have removed my ability to successfully make my trial payments, and are attempting to increase my interest rate arbitrarily.
Frequently Asked Questions
What is Complaint #4505654 about?
Complaint #4505654 was filed against Lakeview Loan Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-06-30T12:00:00-05:00.
How did Lakeview Loan Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Lakeview Loan Servicing, LLC?
Yes, visit the Lakeview Loan Servicing, LLC company profile at readthecomplaint.com/company/lakeview-loan-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.