Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #4505295
Complaint Overview
Complaint ID: 4505295
Company: Capital One Financial Corporation
Product: Payday loan, title loan, or personal loan
Sub-Product: Title loan
Issue: Problem with the payoff process at the end of the loan
State: Pennsylvania
ZIP Code: 180XX
Date Received: 2021-06-30T12:00:00-05:00
Date Sent to Company: 2021-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
All I am trying to have rectified is for Capital One to issue the title to a vehicle from an Auto Loan. I paid off an Auto Loan with Capital One on XX/XX/XXXX, and at the end of XXXX I contacted them about when I would receive the title. I was told it was electronically released to Pennsylvania Dept of Transportation. I contacted PennDot on XX/XX/XXXX, and was informed that Capital One did not electronically release the title yet. Upon calling Capital One on XX/XX/XXXX they had told me Penndot would not accept the electronic release and after talking to the rep they had the wrong City listed as my address, and I was assured it was updated on the call and the title would be electronically released again. On XX/XX/XXXX I contacted PennDot again and they said they still did not have the electronic release from the lienholder. I called Capital One on XX/XX/XXXX following up and the address still contained the wrong City for my address, and again I was told it was corrected and the title would be electronically released to PennDot On XX/XX/XXXX I contacted PennDot again and they still do not have the electronic release. I called and spoke to a representative at Capital One who said PennDot declined the electronic release and she would not tell me if the address was corrected on their end. I asked to speak to a supervisor and was on hold for about 30minutes and I was told by the rep that a supervisor would call me in an hour or so. I did not receive a call back The night of XX/XX/XXXX I sent an email and have not had any response either Today on XX/XX/XXXX I called again Capital One again to request to talk to a supervisor, and I was told there was no supervisor available and they would have someone call me, and still have not received a call.
Frequently Asked Questions
What is Complaint #4505295 about?
Complaint #4505295 was filed against Capital One Financial Corporation regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2021-06-30T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.