Student loan -- Struggling to repay your loan -- Complaint #4499915
Complaint Overview
Complaint ID: 4499915
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Ohio
ZIP Code: 44134
Date Received: 2021-06-28T12:00:00-05:00
Date Sent to Company: 2021-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX I noticed I had an unexpected XXXX XXXX XXXX loan in my account in the amount of XXXX " as the school field. '' As of XX/XX/XXXX, that was still not fixed. I received verification from XXXXXXXX XXXX XXXX XXXX financial aid director and admissions, " XXXX did NOT borrow money from XXXX XXXXXXXX XXXX '' Those were loans XXXX through XXXX. I downloaded and, indeed and in fact, submitted the forbearance form for ADMINISTRATIVE FORBEARANCE, because my loans were not correct in my web account to view when logging in. I have image snapshots of my legal statement uploaded into the Navient system for false loans from XX/XX/XXXX at XXXX for validation. Now, I have spent since XX/XX/XXXX trying to call and tell Navient I uploaded the Forbearance form into the system, but they deny receiving a single document from me. I received an email last week saying " I am not responding '' and today I found out, UNEXPECTEDLY on XX/XX/XXXX, I am to pay on all my loans by XX/XX/XXXX. Nobody ever informed me by email of the terms of the loan changes. As of XX/XX/XXXX, they are still denying receiving my request for forbearance. On the forbearance form, I did inform them I was unemployed as a XXXX woman. I have image snapshots of the form being uploaded into the system in XX/XX/XXXX. I have image snapshots of everything I did to help manage my loans being unemployed. The emotional stress of the deceit and lies from Navient has become overbearing. I also have image snapshots from the XXXX Government site granting me XXXX until XX/XX/XXXX, however, Navient is not honoring my request. I also have emails from Navient stating, they did receive the Forbearance form in XX/XX/XXXX, but again, Navient is denying that I am responding.
Frequently Asked Questions
What is Complaint #4499915 about?
Complaint #4499915 was filed against Navient Solutions, LLC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2021-06-28T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.