Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4499838
Complaint Overview
Complaint ID: 4499838
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Florida
ZIP Code: 33021
Date Received: 2021-06-28T12:00:00-05:00
Date Sent to Company: 2021-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My Wells Fargo interest only HELOC of {$85000.00} matured on XX/XX/XXXX. YES XXXX! I had timely paid all 180 monthly payments.. My mortgage payments beginning in XX/XX/XXXX were all timely paid. My credit cards were all current. I had a FICO score of XXXX. I began the renewal process in XX/XX/XXXX by submitting documents to support my wages, Social Security and rental income. Wages was {$40000.00} Social Security of {$20000.00} and rental Income of $ XXXXThe Wells Fargo position was payment in full and refused to accept any monthly payments. Of note, I was given credit for the XXXXXX/XX/XXXX payment. As this negotiating process continued after the maturity date, I was marked late for the months of XXXX, XXXX and XX/XX/XXXX. Other mortgage companies gave the three late payments as the reason for refusing any financing. If a refi was negotiated, the monthly payment would have been less than the current XXXX XXXX % mortgage payment alone. This account was bounced from renewal of the HELOC to Refinancing then back to HELOC and then to Home Preservation then to Forebearance. Each time the process required submission of the supporting documents. BTY per Wells Fargo my current FICO score is XXXX.!!! I am now XXXX years old. Is this age discrimination or merely incompetence??. I have been injured financially as I am locked into the XXXX XXXX % mortgage and in that in seeking employment, when a company checks my bank reference all negotiating is ended..
Frequently Asked Questions
What is Complaint #4499838 about?
Complaint #4499838 was filed against Wells Fargo & Company regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-06-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.