Checking or savings account -- Managing an account -- Complaint #4499444
Complaint Overview
Complaint ID: 4499444
Company: Simmons First National Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Tennessee
ZIP Code: 382XX
Date Received: 2021-06-28T12:00:00-05:00
Date Sent to Company: 2021-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/21, i called Simmons bank 's corporate office regarding our debit cards, because it is getting close to the expiration date on our existing cards. I was told by the customer svc representative that our cards would be sent out that same week. The cards never showed up, so on XX/XX/21, i called the corporate office of Simmons Band and spoke to a customer svc representative named XXXX. I explained to her my concern that it was getting close to the expiration of our debit cards and she told me that my wife 's debit card had been sent out the previous day. As of today our debit cards have not showed up, so someone is giving us the runaround. For what reason. This is not the first time i have had to file a complaint against this financial institution.
Frequently Asked Questions
What is Complaint #4499444 about?
Complaint #4499444 was filed against Simmons First National Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-06-28T12:00:00-05:00.
How did Simmons First National Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Simmons First National Corporation?
Yes, visit the Simmons First National Corporation company profile at readthecomplaint.com/company/simmons-first-national-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.