Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4498779
Complaint Overview
Complaint ID: 4498779
Company: Navient Solutions, LLC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 32837
Date Received: 2021-06-28T12:00:00-05:00
Date Sent to Company: 2021-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted the DOE Ombudsman 's Office in XX/XX/XXXX to file a complaint that Navient was trying to collect on a loan that should have been sent over to the XXXX in XXXX and refuses to do so. I have spoken with several reps and management going back to XXXX and been jerked around, as to why the loan was not sent over to XXXX XXXX XXXX. After the initial contact of the Ombudsman 's Office, I was told that Navient advised the office that I do not have any federal loans with Navient, and the case was closed. Due to my insistence, the case was reopened and escalated to a manager at the Ombudsman 's Office. With a little further investigation, the manager realized that some nefarious was taking place but was able to contact management at Navient to have the case expedited. After the investigation was completed, DOE Ombudsman 's Office had discovered the same thing that I reported and that is, Navient has been lying since XXXX about the status of the loan and why they were unable to send it to XXXX. According to the DOE, the loan had lost its insurance and as such, can not be consolidated or transferred to XXXX. My issue is, Navient has listed the loan as late, in default, and to further complicate things they are asking me to make payments of {$830.00} but I am unable to pay that amount. Navient stated that the loan was disbursed in two increments that totaled {$27000.00} and now they have stated on XX/XX/XXXX, that the interest rate on your loan has been a fixed 8.5 % since disbursement. Additionally, Navient stated at the beginning the loan accrued interest at {$6.00} daily, they stated that now that the loan is at a principal of {$66000.00} with {$270.00} in the interest the daily amount had increased to {$15.00} daily. Please help resolve this issue soonest.
Frequently Asked Questions
What is Complaint #4498779 about?
Complaint #4498779 was filed against Navient Solutions, LLC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-06-28T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.