Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4492526
Complaint Overview
Complaint ID: 4492526
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Wisconsin
ZIP Code: 531XX
Date Received: 2021-06-25T12:00:00-05:00
Date Sent to Company: 2021-06-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On or around XX/XX/XXXX " permanent limitation '' was placed on my PAYPAL account which locked me out and stated that PAYPAL has mandated to hold my funds in amount of {$730.00} for 180 days. I tried to contact the Resolution Center to no avail. I called on XX/XX/XXXX and again XX/XX/XXXX. Nobody could tell me why my account was locked other than told a machine algorithm determined I am a permanent risk. There was no way for me to prove my identity, get a case opened, submit documentation or get help to resolve this problem. This is a mistake. I have had this account with absolutely no problems or issues for 20 years, since XXXX! I have committed no fraud and am a law abiding citizen and small business owner. The random action by PAYPAL has harmed my ability to conduct business. I am the sole proprietor of XXXX XXXX, XXXX XXXXXXXX ( my professional name ) and I lie awake with worry about the future. My PAYPAL and business email is XXXX XXXX
Frequently Asked Questions
What is Complaint #4492526 about?
Complaint #4492526 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-06-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.