Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4490649
Complaint Overview
Complaint ID: 4490649
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Maryland
ZIP Code: 21237
Date Received: 2021-06-24T12:00:00-05:00
Date Sent to Company: 2021-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used PayPal on XX/XX/2021 for a transaction from a seller on XXXX The seller ripped me off and did not send all my items for one and the quality of the items made were not anything he said they were. Some were broken upon arrival. Some were flimsy and toy like. The items should have been sturdy able to handle impact and force. These could not. I wanted my money back the seller would not. I went through PayPal for a refund through the buyer protection they offer. Now PayPal keeps fighting me on my refund. They did not give me time to return the items or when I said the seller needs to pay for his junk to be shipped they were going to ask him and did not even wait for his response and denied my claim. This makes no sense since I was the one ripped off. I just talked to paypal again yesterday XX/XX/2021 and they have reopened the case. Told me I have ten days to provide a shipping tracking number. Today the XXXX I received an email saying that my claim was denied for not providing a tracking number. It wasnt even 24 hours!! I am tired of fighting with paypal to get my money that was taken from me by lies and deceit. Along with their actions of not protecting me like the said they would. I did nothing wrong and was taken advantage. I was supposed to be protected through paypal which is why I used them. Turns out they are thieves as well.
Frequently Asked Questions
What is Complaint #4490649 about?
Complaint #4490649 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-06-24T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.