Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4489851
Complaint Overview
Complaint ID: 4489851
Company: Commerce Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Kansas
ZIP Code: 662XX
Date Received: 2021-06-24T12:00:00-05:00
Date Sent to Company: 2021-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
This bank Commerce Bank. Card has not credited my acct of {$380.00} sent to them on XXXX XXXX XXXX fromXXXX XXXX. This was sent as a credit. To my creditcard. I asked XXXX to send s check to home address bit they failed to comply. Aftrr numerous calls to customer service. And spending hours on phone this has not been taken care of. Sent letter to both parties XX/XX/XXXX? I have been a customer with bank since XXXX but. Certainly have not had any respect. XXXX XXXX XXXX XXXX XXXX XXXX ks XXXX cell XXXX XXXX
Frequently Asked Questions
What is Complaint #4489851 about?
Complaint #4489851 was filed against Commerce Bank regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-06-24T12:00:00-05:00.
How did Commerce Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Commerce Bank?
Yes, visit the Commerce Bank company profile at readthecomplaint.com/company/commerce-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.