Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4487412
Complaint Overview
Complaint ID: 4487412
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Virginia
ZIP Code: 23832
Date Received: 2021-06-23T12:00:00-05:00
Date Sent to Company: 2021-06-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was ask to switch my XXXX by Coinbase. They would not allow me to move my funds unless I did. When did complied and I tried to move my funds they Restricted my account not allowing me to move or sell my funds to retrieve my funds. No reason was given No Customer Support No path to resolution. Nothing. That was over a month ago.
Frequently Asked Questions
What is Complaint #4487412 about?
Complaint #4487412 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-06-23T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.