Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #4483126
Complaint Overview
Complaint ID: 4483126
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
State: Texas
ZIP Code: 77407
Date Received: 2021-06-22T12:00:00-05:00
Date Sent to Company: 2021-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX XXXX2021 I transferred {$1000.00} from XXXXXXXXXXXX to Coinbase pro which was successfully transferred to Coinbase, the money is not yet posted. I contacted them several time but they are not helping me. My Coinbase case number XXXXXXXX
Frequently Asked Questions
What is Complaint #4483126 about?
Complaint #4483126 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2021-06-22T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.