Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4482412
Complaint Overview
Complaint ID: 4482412
Company: Money Source, INC., The
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Colorado
ZIP Code: 80207
Date Received: 2021-06-22T12:00:00-05:00
Date Sent to Company: 2021-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Money Source became our new lender after processing through XXXX. On XX/XX/XXXX ( we received XX/XX/XXXX ), we received a Goodbye Letter with XXXX and The Money Source sharing the letter head indicating that XXXX XXXX XXXX purchased our newly refinanced mortgage from The Money Source ( XXXX ). XXXX, in the Goodbye Letter, did not accurate indicate our new mortgage account number and also inaccurately represented the due date of the new mortgage with our new mortgage company. I had to research the correct number with XXXX and ensure that our first payment with them was on time. During this process, The Money Source AND XXXX XXXX XXXX BOTH reported an active mortgage to XXXX, XXXX, and XXXX. We have ( my husband XXXX XXXX XXXX and I, XXXX XXXX XXXX ), in effect, a gross discrepancy, an egregious financial reporting error, of {$220000.00} in a mortgage which no longer exists, and a monthly payment which no longer exists. XXXX XXXX XXXX closed on the sale of our mortgage FROM The Money Source on XX/XX/2021. Today is XX/XX/2021. After filing disputes with all three credit reporting agencies, today we STILL have duplicate trade lines, and The Money Source, after at least 5 emails and phone calls, HAS NOT CORRECTED the mistake. I'm a small business which needs a lines of credit and working capital. My credit rating plunged 100 points because of this error. It has partially but not wholly recovered. It was WELL OVER XXXX points ; it remains from XXXX to XXXX. Unacceptable.
Frequently Asked Questions
What is Complaint #4482412 about?
Complaint #4482412 was filed against Money Source, INC., The regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2021-06-22T12:00:00-05:00.
How did Money Source, INC., The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Money Source, INC., The?
Yes, visit the Money Source, INC., The company profile at readthecomplaint.com/company/money-source-inc-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.