Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4482358
Complaint Overview
Complaint ID: 4482358
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 92129
Date Received: 2021-06-22T12:00:00-05:00
Date Sent to Company: 2021-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
COINBASE ACCOUNT COMPRIMISED CASE # XXXX On Friday XX/XX/2021 my personal Coinbase account was hacked and 8 Crypto Currencies from my account. Access to my account began on this particular evening and 43 login failures were logged onto my Coinbase Account activity before Coinbase granted access on the 44 attempts at XXXX XXXX that evening. Over the course of 20 minutes the hacker proceeded to drain my account of 8 Crypto Currencies valued at just over {$3.00} XXXX USD. Upon the time I figured out my account was hacked and property stolen I had my account locked and reported this incident to Coinbase. I received a couple generic replies to my 9 emails to Coinbase, I can not get anyone from the Company to discuss this terrible event with me. LIST OF MY CRYPTO STOLEN : 1- ETH Ethereum XXXX Coins ( Value $ XXXXUSD ) 2- BTC Bitcoin XXXX Coins ( Value {$600000.00} USD ) 3- BCH Bitcoin Cash XXXX Coins ( Value {$410000.00} USD ) 4- LINK Chain Link XXXX Coins ( Value {$140000.00} USD ) 5XXXX SNX Synthetic Network XXXX Coins ( Value {$96000.00} USD ) 6- XTZ Tezos XXXX Coins ( Value {$51000.00} USD ) 7- SUSHI Sushi Swap XXXX Coins ( Value {$24000.00} USD ) XXXX XXXX XXXX XXXX Coins ( Value {$57000.00} USD XXXX Total Value of withdrawals on XX/XX/2021 = {>= $1,000,000} It has been 26 days since my account was hacked and money stolen and still no communication with Coinbase. Today I have sent a complaint letter addressed to the CEO, XXXX XXXX and their Legal Officer, XXXX XXXX XXXX. Any assistance to help resolve this matter is greatly appreciated. Thank you.
Frequently Asked Questions
What is Complaint #4482358 about?
Complaint #4482358 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-06-22T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.