Credit card or prepaid card -- Fees or interest -- Complaint #4479327
Complaint Overview
Complaint ID: 4479327
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: California
ZIP Code: XXXXX
Date Received: 2021-06-21T12:00:00-05:00
Date Sent to Company: 2021-06-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a checking, credit card, and brokerage account with Wells Fargo. On XXXX we had an issue with our brokerage account since we were converting it from a cash account to margin. I used my Wells Fargo credit card to pull a cash advance in the amount of $ XXXX and moved it to our brokerage. After finding out I didn't need to do this ( since the margin call was erroneous ), I paid the cash advance back in full XX/XX/XXXX ( before my credit card statement ). I called and spoke to customer service and a supervisor to request leniency and understanding to have the {$350.00} cash advance fee reversed since I paid the amount immediately. They refunded {$20.00}. Then my statement cut and even though I already paid the entire balance before the statement, I was charged {$38.00}. I requested this be refunded on XX/XX/XXXX which was denied. Completely appalling for Wells Fargo to claim that their internal process does not allow fee reversals anymore.
Frequently Asked Questions
What is Complaint #4479327 about?
Complaint #4479327 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-06-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.